There are a lot of critical decisions an MSP leader needs to make, decisions that can have far reaching, bottom-line consequences. One of the most critical has to do with remote monitoring and management (RMM) platforms. Specifically, here’s one of the biggest: How do you know when it’s time to make a switch? Why is this such a vital decision? First, you need to consider the impact an RMM platform can have on your business:
- Automation. Whether you’re talking about such efforts as ramping up new clients, how you deliver reports, or how you handle issues, the more you can automate, the better your services can be, and the more profitable they’ll be. Your RMM platform plays a huge role in this area.
- Visualization. How sophisticated does your reporting make you look to clients or prospects? Do you make it easy for clients to see whether you’re meeting your obligations? Do your capabilities help sell new services? Your RMM platform plays an essential role here.
- Expand service offerings. If you want to start supporting a new technology for your customers, guess what? You’re going to need to monitor that new technology. How does the RMM platform support that shift? Does it provide the support required—or do you need to invest in a separate platform to make it happen?
- Improve service levels. If your client’s end users are finding out about issues before you, you’re going to be hurting. Your RMM platform is critical in getting your team the insights needed to mitigate and preempt issues, so you meet your SLAs and keep customers happy.
How do you know your current RMM platform isn’t cutting it anymore? In discussions with MSPs, the nuances are often very different, but several core issues seem to be most common, in this MSP Strategy Brief we highlight six leading indicators.
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