The growth in the managed service provider (MSP) segment has been frenetic, as enterprises increasingly rely on outside help. At the same time, enterprise IT itself is starting to look more and more like an MSP. It’s striking to see this shift because in the not-too-distant past, IT folks often viewed the MSP with a combination of skepticism and concern. Today, however, MSPs and IT are developing healthy and profitable partnerships. In the process, IT is learning a lot from the MSP model, and often winds up establishing its own internal equivalent of the model. more
Editors note: This excerpt was taken from Chris O’Malley’s End of IT as We Know It blog for Computerworld – in this blog Chris focuses on the ever-evolving role of the IT organization. For your convenience, we will be posting weekly excerpts here on the ModernIT blog. Hope you enjoy.