Core or chore? It’s the most critical factor to consider when making a decision about how to source a given business service. If it’s core, it has to be managed internally. If it’s a chore, look to an external service provider. As mentioned in my post on managing infrastructure to support business services , IT has been undergoing a fundamental transformation as its role changes from managing infrastructure to supporting business services. Today, determining how to source a given service is one of the most critical decisions CIOs have to make. Following are some insights on this front. more
Editors note: This excerpt was taken from Chris O’Malley’s End of IT as We Know It blog for Computerworld – in this blog Chris focuses on the ever-evolving role of the IT organization. For your convenience, we will be posting weekly excerpts here on the ModernIT blog. Hope you enjoy.