This post finds me back in Orlando only a week after Nimsoft’s exciting fiscal year kickoff. But this time it is for one of the premier ITSM events in the country: HDI 2012 Conference and Expo. While I enjoy the chance to share the latest with our sales teams at kickoff, conferences like HDI are even more fun because of all the customers we get to talk with. With over 2000 attendees, we had a steady flow of visitors to our booth.

The week was filled with presentations, ranging in topics, from Mobile Apps to Big Data. There was even an interactive ITIL Jeopardy presentation! In such an upbeat, educational atmosphere, we learned a great deal from speaking with visitors. One of the primary topics discussed, both in the conference presentations and at the Nimsoft booth, was the future of the Service Desk and how to build customer satisfaction.

Many of our visitors were excited about what Nimsoft Service Desk has to offer. The idea that they could avoid the legacy of heavily customized, high cost of ownership solutions in favor of our action-driven, configurable workflow, SaaS solution really resonated with so many of our visitors. I lost count of how many people walked up saying that they were looking for a new service desk to replace their older solution that had simply become too difficult to take forward. They wanted to focus on their core processes and take advantage of our built in best practices. Even better, since we were sharing the booth with our CA Service Desk Manager colleagues, we were able to offer a solution for those who had a need for a customized solution that could address some of the more complex processes that Nimsoft Service Desk doesn’t cover.

But, the real hit of the show was our unofficial mascot, the Nimsoft frog. He became the spokes-frog in the booth. See his video debut where he tells our story:

To learn about service desk and leveraging ITIL concepts in service desk operations, download our free white paper: Pragmatic ITIL.