Unified Information Technology Management Optimizes Service Delivery

One of the most frustrating limitations in Information Technology is when valuable resources are tied up simply trying to maintain service levels when they could be adding greater value for the client and the Managed Service Provider (MSP). It’s usually a decision IT service managers make out of necessity to avoid compromising service levels. However, balancing resource load and service delivery can be a double-edged sword for IT. On one hand, you need to grow your business with services that add greater value and enable you to adapt to technology changes. But on the other hand, resource constraints could compromise service delivery—especially in complex infrastructures.

IT services in non-homogenous infrastructures

You know the complexity of guaranteeing service levels when infrastructures can include a variety of operating systems and databases. Add to that virtual environments, and IT grows even more complex. Obviously you can’t compromise service levels, but you can apply technology to do more with the same resources. That’s what Managed Service Provider, Alvaka did. They monitor the IT infrastructures of 60 mid-sized enterprises, each ranging from 50-2,000 users. They switched to a unified monitoring platform to help manage the growing complexity of their clients’ infrastructure.

Goal: Help clients maintain 5-nines reliability despite increasing data volume and increasingly more complex environments.

Rule #1: Configure… don’t code

A patchwork of custom solutions eventually limits your capacity to effectively deliver service, and makes it more challenging to contain service delivery costs. In Alvaka’s case, a full time employee was managing a database that handled more than three gigabytes of monitoring data daily from their clients’ servers, routers, critical databases and ecommerce systems. Alvaka was quickly hitting a wall that threatened service levels.

This all too common challenge amplifies when you begin monitoring virtual environments and was one of the drivers for the Nimsoft single monitoring platform. You can’t always control the networks you monitor, but you can make it easier to adapt as the network changes. By reconfiguring your IT monitoring solution instead of writing code, your services scale more readily. What we’re finding is that s like Alvaka are able to monitor a variety OSs, devices and network appliances without compromising service levels.

Managed Service Providers and their clients want more than to mitigate the risk of an outage. At the end of the day, IT is about delivering value. With a more efficient end-to-end monitoring solution and a single platform, Managed Service Providers can better allocate resources where they add the most value for clients and the Managed Service Provider. Take Alvaka, for example. The full-time resource who was limited to database management is now working directly with customers. Whether it’s customized SLA reporting or creating client dashboards, a more effective monitoring platform delivers much more than reliability.

Download the “Alvaka Networks Shaves Cost and Risk Off Monitoring Services” now, and learn how Nimsoft can help you optimize your service delivery.