It is commonplace in our industry to refer to the applications and other functionality that IT delivers to users as “services.” We talk about the performance of the “IT services” to the desktop. We talk about the “service catalog” that we offer the business. We even claim to have “service-oriented architectures.” Unfortunately, despite all this talk, corporate IT is still not very service-oriented at all. And one of the main ways this lack of service-orientation reveals itself is in IT’s opacity.
Editors note: This excerpt was taken from Chris O’Malley’s End of IT as We Know It blog for Computerworld – in this blog Chris focuses on the ever-evolving role of the IT organization. For your convenience, we will be posting weekly excerpts here on the ModernIT blog. Hope you enjoy.