Technology and the IT help desk service industry have come a long way in the past two decades. As our computers, systems and devices evolve and advance, so do the people that help keep them running. It inspired us to wonder, what might it be like to be an IT help desk tech in the future?

What are your hopes for the future of the IT help desk? Whichever side of the help desk you’re on, what are some changes you’d like to see down the line?

For a deeper dive into help desk, check out our white paper: Pragmatic ITIL.