The newest “refresh” of ITIL released in 2011 has 26 processes. The just-released version 5 of COBIT has 36 processes. The recently released version of ISO 20000 has nearly 20 processes.
Those of us who spend every day looking at this stuff know that there is a LOT of overlap between these different frameworks and standards. Almost total overlap when we focus on the basic operational processes that every IT shop MUST have. It is only the top 5% of organizations that spend any cycles worrying about more than a few key processes, the blocking & tackling of IT operations.
In this webcast, we’ll be focusing on keeping it simple – with 3 questions to ask when considering changing your current service desk solution:
- What does the business really need?
- How much ITIL is enough?
- How do you choose the right SaaS solution?
George Spalding is co-author of ITIL® V3’s Continual Service Improvement core volume, and is one of the world’s most insightful and engaging IT Service Management and Support experts. In addition to his extensive commitment to improving the industry, George spent several years as a consultant to the White House on technical presentations and White House conferences. He also coordinated technical presentations for members of the President’s cabinet, the Smithsonian Institute, and the Federal Bureau of Investigation. George is an ITIL Expert, the highest level in the ITIL certification program, is a regular author of IT articles and white papers, and is a presenter at global ITSM conferences and events. Follow George online via Twitter and Linkedin.