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Recent Posts
- Transforming Information Technology Service Management (ITSM) into Business Technology Service Management
- Too many processes? How much is enough?
- HR: 8 IT Help Desk Interview Questions & Answers
- ITIL Sleuth: The Case of the Missing Data Packets
- Embracing Co-opetition to Boost Success in Managed Services
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Author Archives: Andrew Mueller
Mobility: Whose cost is it, anyway?
Mobility is a hot topic for IT. With the proliferation of smartphones, everybody is trying to figure out what kind of applications they need to deliver in order to make knowledge workers more productive when they’re away from their desks. Continue reading
Posted in Modern IT
Tagged Chris O'Malley, expense management, IT costs, IT management, mobility, productivity
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The New Supply Chain of IT – John Gallant interviews Chris O’Malley
Corporate functions from human resources to customer relationship management (CRM) have already been migrated to the cloud. But are you ready for systems monitoring and management in the cloud? More important, is IT management-as-a-service ready for your company? Continue reading
Posted in Modern IT
Tagged Chris O'Maley, IDG, ITMaaS, John Gallant, virtualize capital
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When Good Enough is Exactly Right
Chris O’Malley , has been talking about how when it comes to today’s IT management needs “good enough is better”.
As it turns out, Chris is not the only one thinking about this. Today I ran across the … Continue reading