Author Archives: Andrew Spoeth
Why IT Service Management (ITSM) Can’t Afford to Ignore Social Media
With more companies turning to social computing for collaboration and to encourage innovation, IT Service Management (ITSM) teams may find themselves the topic of discussion in the activity stream. As social users … Continue reading
Should IT Service Management Organizations Adopt Social Media?
A growing number of end-users are circumventing their IT departments and instead seeking help via social networks and communities, citing that their IT Service Management team is slow or doesn’t actually solve the problem. With … Continue reading
The Voices of the IT Revolution at n·fluence
It has been a mere 24 hours since we officially wrapped up n·fluence, our 2012 worldwide customer conference.
We led with the theme Welcome to the IT Revolution. The revolution is being fueled, in part, … Continue reading
Thriving in the Competitive Vortex – the Very Survival of the Enterprise is at Stake
“Thriving in the Competitive Vortex” will discuss how the new business landscape is more dynamic than ever before, requiring IT to rise to the challenge and help drive competitive advantage in the market. Continue reading
Monitoring Virtual and Private Cloud Environments: Best Practices Presentation
Andy Kicklighter just wrapped up a presentation, titled “Best Practices for Monitoring Private Cloud and Virtualization”, at the Gartner Data Center Summit in Las Vegas.
For many, the introduction of virtualization and private clouds in the enterprise conjures an … Continue reading
Navigating CA World with IT Management as a Service
In just a couple of days, the Nimsoft team will be descending upon Las Vegas for one of the most significant tech events of the year.
CA World brings together over 6,000 IT management … Continue reading
