Author Archives: Bob Deasy
The 5-Headed IT Person: An Exercise in Discovery
When it comes to understanding what IT service providers do for customers, it helps to view the work in terms of IT service management. This framework takes a customer-centric (rather than technology-centric) approach to IT managed services. While … Continue reading
The Managed Service Provider and Its Role in America’s Enterprise Level Companies
American enterprise-level companies are using MSPs more than ever. An MSP, or managed service provider, is responsible for a pre-determined list of services that would otherwise be carried out in-house.
For … Continue reading
