Author Archives: Ken Vanderweel
Anatomy of a Top MSP
The MSPmentor Top 501 2013 Edition is out. According to the report, the top 501 MSPs grew their Annual Recurring Revenue (ARR) an average of 25 percent in 2012. It’s clear that these MSPs … Continue reading
Vertical IT Market Opportunities & How to Capitalize on Them
Many MSPs in recent years have enjoyed tremendous success as a result of taking a vertical market strategy. There are significant and compelling advantages IT service providers can enjoy by taking this approach. For … Continue reading
Marketing: The Next Thing to Automate?
Your MSP business has automated reporting, monitoring, and help desk workflows. Why not automate marketing as well? Once the sole domain of only the largest MSPs, marketing automation platforms are simpler and less expensive, and now viable for … Continue reading
MSPs and Social Media: 9 Steps to Success
Today, there are more than 900 million active users of Facebook, 140 million active Twitter users and 160 million LinkedIn members. If social media is a secret, it’s quite possibly the worst kept one. … Continue reading
How To Stand Out in the Cloud: Part 2
Delivering cloud offerings that address the needs of companies in a specific industry can be a winning strategy for many service providers. The compliance approaches cited above may inherently have a vertical focus, such as HIPAA … Continue reading
How To Stand Out in the Cloud: Build Security and Compliance
Compared with traditional software and infrastructure investment, cloud investments are increasing quickly. Whether you’re looking at models such as SaaS, IaaS or PaaS, growth rates are projected to be much higher than those of traditional IT products and … Continue reading
5 Keys to Building a Successful Relationship with Your Managed Services Provider
When businesses turn to managed services providers (MSP), they are handing over the reigns of a host of ongoing efforts—efforts that often had been managed through an internal IT group in … Continue reading
10 Questions to Ask Your Prospective Managed Services Provider
When businesses look to outsource some of their technology hosting and/or administration to an external managed services provider, they do so expecting significant operational and financial benefits. The … Continue reading
The Social Side of IT Service Delivery Nimsoft Reviews VMware’s New Strides
VMware recently acquired the SocialCast product, Strides, an enterprise social media-type collaboration application. Social technologies are being deployed by businesses in an effort to fine-tune productivity and reduce the cost of collaboration among distributed service desk organizations. While … Continue reading
Systems Management: Servicing the Cloud
Cloud computing to your customers should be as easy as turning on a light switch. They don’t care about how the electricity was generated or the physical infrastructure that transmits electricity. They only care when they’re sitting in … Continue reading
