Author Archives: Manoj Patel

ROI in the cloud? Does it matter? Indeed and here’s why…

What is your customers’ ROI when they move to the cloud? How do you measure it? In the grand scheme of things, does ROI even matter? I posed the latter question to the Cloud Computing, … Continue reading

Posted in Modern IT | Tagged , | Leave a comment

Check-in from London at the Service Desk and IT Support Show

I’m in London for the annual Service Desk and IT Support Show (SDITS) – UK’s premier event for ITSM & IT support professionals. The city is a familiar destination for me, having been a regular commuter between Munich … Continue reading

Posted in Modern IT | Tagged , , , , | Leave a comment