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Recent Posts
- Transforming Information Technology Service Management (ITSM) into Business Technology Service Management
- Too many processes? How much is enough?
- HR: 8 IT Help Desk Interview Questions & Answers
- ITIL Sleuth: The Case of the Missing Data Packets
- Embracing Co-opetition to Boost Success in Managed Services
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Author Archives: Stephen Smith
Transforming Information Technology Service Management (ITSM) into Business Technology Service Management
When you consider the transformation of IT in many organizations from enabling function to strategic partner, it’s becoming clear that the business of technology and how it’s monitored and managed has the potential to empower or limit an … Continue reading
Ready to Monitor Vblock? Nimsoft Monitor is Certified to Help
If you’ve been thinking about deploying VCE™ Vblock™ Infrastructure Platforms, or have already done so, a key consideration will be the monitoring approaches you employ to ensure the services that run in these environments always run optimally.
ITSM Survival Guide for Change Managers
ITSM change managers know all too well the pressure that goes along with growing IT environments and climbing performance expectations. When we talk to change managers about their most pressing challenges, we find that low visibility impedes their … Continue reading
5 IT Monitoring Must-haves to Guard Against Outages
I think most IT professionals will agree that while the majority of outages are preventable with a robust IT monitoring solution in place, some outages are inevitable. Robust IT monitoring can help guard against preventable IT outages and … Continue reading
ITIL-based Service Management Improves Business of IT & Mitigates Risk
Now more than ever the ITIL approach to IT service management (ITSM) goes beyond service management good practices and mitigating the risk of network failure. There are both strategic and tactical business benefits that … Continue reading
Posted in Modern IT
Tagged IT service management, ITIL, ITSM, Service desk, service levels
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5 Signs that You Need to Rethink IT Service Management
When it comes to IT Service Management, businesses are scrutinizing IT – its costs and impact on the business. And as businesses grow more dependent on their IT infrastructures, customer expectations relative to IT service support and delivery … Continue reading
Posted in Modern IT
Tagged IT Service Delivery, IT service management, ITSM, proactive IT Service Management
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The Mobile Challenges of IT Monitoring
Perhaps the greatest challenge posed by mobile to IT monitoring is that mobile is being driven by end users and not IT in many organizations. While mobile’s promise of higher productivity and improved collaboration is attractive to today’s … Continue reading
Posted in Modern IT
Tagged IT monitoring, IT monitoring solutions, mobile monitoring
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Systems Management Tips: How to Simplify Your Complex IT Infrastructure
On premise and on demand, reducing the complexity of systems management is achievable with the right tools, knowledge and end-to-end visibility into your system. We polled our systems management experts to learn what opportunities exist for … Continue reading
Gaining Confidence in the Cloud – live blog from Cloud Expo Europe
When moving vital applications and services to the cloud, you can realize a lot of significant benefits, including real cost savings, but your business can’t afford guesswork, uncertainty, or surprises when it comes to service levels. So how … Continue reading
10,000 UCS Customers Can’t Be Wrong: The Era of Convergence Has Arrived
If you’ve been skeptical about the hype surrounding converged infrastructure, now might be a good time to take another look.
Less than three years ago, Cisco Systems launched its Unified Computing System (UCS), the first release of a … Continue reading