Category Archives: Modern IT
Systems Management According to Goldilocks
We all know the story of Goldilocks and the Three Bears. It turns out, Goldilocks would have made a good systems manager with her “just right” approach. But what is “just right” when it comes to monitoring … Continue reading
3 Ways Server Monitoring Alleviates “Too Big to Fail”
In an era of big data and big infrastructures, the server role really is too big to fail. Your servers sit at the core of the business applications that are critical to running the business. Although … Continue reading
ITSM and BRM… Are they mutually exclusive?
The answer may seem obvious… of course they’re not mutually exclusive. However, our experience, working with both enterprise and MSP customers, is that often IT Service Management (ITSM) and Business Relationship Management (BRM) are unintentionally mutually … Continue reading
Service Management for the New End User
For many years, Service Management solutions were designed to provide as much information as possible for analysts-letting them determine how to best use this data and what course of action should be applied to resolve an end users … Continue reading
Should You Drop the “IT” in ITSM?
In a July ZDNet article by Phil LeClare for Forrester Research, Forrester’s Eveline Oehrlich discusses why IT Service Management organizations should replace the “IT” in ITSM with “Automation.” CA Nimsoft … Continue reading
Differentiating the Cloud from the Hype
According to Gartner Inc.’s 2012 Hype Cycle for Emerging Technologies, another two to five years and the cloud computing hype will be behind us. Then, as the Gartner Hype Cycle puts it, various aspects of … Continue reading
Application monitoring: Keeping Business Critical Applications Running Smoothly
As more organizations shift from an “information technology” focus to a “business technology” focus, application monitoring becomes more critical. After all, the stakes are getting higher in application performance, given the high costs of downtime in many industries, … Continue reading
New Flow Analysis Capabilities: How they Helped Us, How they can Help You
Today, CA Technologies announced the latest release of the flagship monitoring solution, CA Nimsoft Monitor. The new release, version 6, offers a number of powerful new features, and perhaps the most significant is the … Continue reading
Nimsoft’s IT Help Desk Flowchart [INFOGRAPHIC]
How does your organization go with the flow? Check out this typical IT help desk flow chart from Nimsoft for escalating issues. This is just one example: IT help desk flow charts can vary greatly in complexity.
Application Monitoring: A user-centric approach
The availability and uptime requirements of today’s applications is increasingly more demanding as IT environments grow more complex and businesses grow more dependent on applications to drive business results.
Application monitoring is all about the end-user … Continue reading
