Tag Archives: IT help desk
How does your organization go with the flow? Check out this typical IT help desk flow chart from Nimsoft for escalating issues. This is just one example: IT help desk flow charts can vary greatly in complexity.
While many people refer to the IT Help Desk and IT Service Desk interchangeably, ITIL best practices differentiate the roles played by each. According to ITIL, the IT Help Desk is a tactical function that operates within … Continue reading
Mobile devices and automated ITIL-based IT Service Desk technology have enabled faster and more proactive service. As a result, the IT Service Desk now has the tools to improve service levels in many cases beyond what was reasonably … Continue reading
Technology and the IT help desk service industry have come a long way in the past two decades. As our computers, systems and devices evolve and advance, so do the people that help keep them running. It inspired us to … Continue reading
Sometimes to survive as an IT Help Desk professional you need patience, good blood pressure medicine and…a little more patience. Keep reading to find some IT Help Desk’s funniest moments.
If you’re like most service desk managers, technical training on the applications your staff supports is critical. However, many service desk managers neglect the people or soft skills that can boost the productivity and morale of even the … Continue reading