Tag Archives: IT help desk
Nimsoft’s IT Help Desk Flowchart [INFOGRAPHIC]
How does your organization go with the flow? Check out this typical IT help desk flow chart from Nimsoft for escalating issues. This is just one example: IT help desk flow charts can vary greatly in complexity.
3 Ways to Improve IT Service Management Internal Communication
Communication in today’s distributed IT service management environments is a lot easier said than done. However, thanks to more robust IT service desk applications and integrated monitoring capabilities, IT service management has more opportunities to communicate … Continue reading
IT Help Desk Versus IT Service Desk . . . Tactics Versus Strategy
While many people refer to the IT Help Desk and IT Service Desk interchangeably, ITIL best practices differentiate the roles played by each. According to ITIL, the IT Help Desk is a tactical function that operates within … Continue reading
IT Service Desk Takes a Seat at the Strategy Table
Mobile devices and automated ITIL-based IT Service Desk technology have enabled faster and more proactive service. As a result, the IT Service Desk now has the tools to improve service levels in many cases beyond what was reasonably … Continue reading
HR: 8 IT Help Desk Interview Questions & Answers
Your IT help desk touches everyone in your enterprise. So it’s important that help desk personnel reflect value and responsiveness. The Nimsoft IT help desk team compiled a list of interview questions and answers that will … Continue reading
The Future of IT Help Desk – Nimsoft
Technology and the IT help desk service industry have come a long way in the past two decades. As our computers, systems and devices evolve and advance, so do the people that help keep them running. It inspired us to … Continue reading
IT Help Desk’s Funniest Moments
Sometimes to survive as an IT Help Desk professional you need patience, good blood pressure medicine and…a little more patience. Keep reading to find some IT Help Desk’s funniest moments.
5 Ways to Streamline Your Service Desk Performance
If you’re like most service desk managers, technical training on the applications your staff supports is critical. However, many service desk managers neglect the people or soft skills that can boost the productivity and morale of even the … Continue reading
