Tag Archives: IT service management
While numerous ITSM gurus debate the merits of deploying ITIL, one thing holds true . . . aligning ITSM with business goals and structuring the ITSM organization around end-to-end service delivery is becoming a reality in many large … Continue reading
I hate to give the “it depends” answer, but the decision to outsource all or part of IT Service Management really does depend on a number of factors. Nimsoft ITSM experts help deliver IT Service Management solutions from … Continue reading
While many people refer to the IT Help Desk and IT Service Desk interchangeably, ITIL best practices differentiate the roles played by each. According to ITIL, the IT Help Desk is a tactical function that operates within … Continue reading
With more companies turning to social computing for collaboration and to encourage innovation, IT Service Management (ITSM) teams may find themselves the topic of discussion in the activity stream. As social users … Continue reading
As IT Service Management (ITSM) continues to evolve, the following five trends may influence how your IT organization delivers ITSM.
The cloud has made it faster and easier for the business to … Continue reading
When it comes to understanding what IT service providers do for customers, it helps to view the work in terms of IT service management. This framework takes a customer-centric (rather than technology-centric) approach to IT managed services. While … Continue reading