Tag Archives: SaaS
The Fourth-generation Service Desk: Delivering Benefits of a SaaS Model
Migrating to a SaaS-based, fourth-generation service management platform represents a critical opportunity. Running a service management system in house takes the time and effort of database administrators (DBAs), system administrators and application specialists focused … Continue reading
Adopting a Cloud Mindset, What it Means for ISVs, Service Providers and Enterprises
Much has been written here, and in many blogs, about Cloud Adoption. However, most of this has focused on the tangible and critical pieces like technical architecture and operational considerations. This can’t be minimized … Continue reading
May Day Parade in Union Square
May 1st, May Day, is a special day for many people across the world. In times gone by, it would have been a day to parade technological power and military might in front of thousands in Red Square, … Continue reading
The Economics of Single-tenant v. Multi-tenant SaaS Applications
We’ve all heard of single-tenant and multi-tenant SaaS applications. What may not be obvious is the economics of the tenancy model. Pundits claim single tenant applications aren’t “SaaS” but that’s not true. Single tenant application can be offered … Continue reading
Check-in from London at the Service Desk and IT Support Show
I’m in London for the annual Service Desk and IT Support Show (SDITS) – UK’s premier event for ITSM & IT support professionals. The city is a familiar destination for me, having been a regular commuter between Munich … Continue reading
How To Stand Out in the Cloud: Part 2
Delivering cloud offerings that address the needs of companies in a specific industry can be a winning strategy for many service providers. The compliance approaches cited above may inherently have a vertical focus, such as HIPAA … Continue reading
Common “as a Service” Gaps That Confront Companies Moving An Enterprise App To SaaS
Its very appealing for software vendors and large-scale enterprises to contemplate moving enterprise applications into the cloud and offering them (internally or externally) as SaaS.The financial rewards in terms of cost savings (for enterprises) or revenues (for MSPs) … Continue reading
How To Stand Out in the Cloud: Build Security and Compliance
Compared with traditional software and infrastructure investment, cloud investments are increasing quickly. Whether you’re looking at models such as SaaS, IaaS or PaaS, growth rates are projected to be much higher than those of traditional IT products and … Continue reading
Avoiding Pitfalls When Moving Your Enterprise Application to SaaS
There’s a rapid shift underway; infrastructure is moving into the cloud and applications are moving from on-premise to Software as a Service (SAAS). Software vendors, MSPs and enterprises are embracing the change as a means to cut costs, … Continue reading
The Cloud is Dead! Long Live the Cloud!
For those of you who have read some of my previous blogs you will know that I spend a lot of time at airports. It is almost a year ago that I made some observations on how companies were … Continue reading
