Tag Archives: Service desk
3 IT Service Desk Facts You Need to Know
Your IT Service Desk is integral to the efficiency of your business. Is your IT Service Desk a strong link or a cog in the wheel when it comes to running a more efficient business? … Continue reading
The Fourth-generation Service Desk: Making it Easy to Leverage ITIL
When it comes to service management, we have a broadly adopted, recognized and effective standard: ITIL. By leveraging ITIL concepts, organizations have been proven to enjoy significant operational improvements. On the other hand, it … Continue reading
The Fourth-generation Service Desk: Eliminating Point Solutions and Operational Silos
In the past, service desk platforms operated entirely independently of other IT management platforms, such as monitoring. Plus, as technology infrastructures in organizations expanded, so did the number of tools used to manage them. As a result, in … Continue reading
ITSM Tech Hiring: Are you prepared for the future of ITSM?
While numerous ITSM gurus debate the merits of deploying ITIL, one thing holds true . . . aligning ITSM with business goals and structuring the ITSM organization around end-to-end service delivery is becoming a reality in many large … Continue reading
The Fourth-generation Service Desk: Delivering Benefits of a SaaS Model
Migrating to a SaaS-based, fourth-generation service management platform represents a critical opportunity. Running a service management system in house takes the time and effort of database administrators (DBAs), system administrators and application specialists focused … Continue reading
The Fourth-generation Service Desk: Delivering Increased Agility
Organizations of every size need to get more nimble, and the service management solution can either be a big hindrance or vital ally in meeting this objective. Service management platforms that force organizations to pay expensive development talent … Continue reading
The Service Desk Platform Evolution, and Why We Need a New Generation
Over the past 15 years, we’ve seen generations of service management platforms come and go. While many advancements have been delivered over this time, in many ways, each subsequent generation has repeated some core and critical flaws. Consequently, … Continue reading
Why IT Service Management (ITSM) Can’t Afford to Ignore Social Media
With more companies turning to social computing for collaboration and to encourage innovation, IT Service Management (ITSM) teams may find themselves the topic of discussion in the activity stream. As social users … Continue reading
Announcing General Availability and Service Availability of Nimsoft Service Desk 6.2.2
Nimsoft Service Desk v6.2.2 is a service release which now includes support for French and German to add to the previous US English, Brazilian Portuguese, Spanish, Simplified Chinese, Japanese support. Additionally, we are now able to host Nimsoft … Continue reading
Things to Consider when Choosing a Service Desk
Anyone with the job of delivering IT services to a business doesn’t need to hear about the new business normal – they’re living it every day. Being driven to do more with less has been their normal for … Continue reading
