Tag Archives: Service desk
Webcast: Keeping Service Desk Simple
Join Pink Elephant Executive Vice President George Spalding and Nimsoft Service Desk expert Ken Jochims to understand how to apply the K.I.S.S. methodology to your service desk implementation and answer these questions.
- What does the business … Continue reading
A great week at HDI 2012
This post finds me back in Orlando only a week after Nimsoft’s exciting fiscal year kickoff. But this time it is for one of the premier ITSM events in the country: HDI 2012 Conference and … Continue reading
Announcing the Service Availability of Nimsoft Service Desk update
A new Nimsoft Service Desk service release 6.2.1 is now available. It includes enhanced functionality to configure organizationally driven security models within a single tenant. This helps our customers who have operations with more than one sub-organization manage them more … Continue reading
The Future of IT Help Desk – Nimsoft
Technology and the IT help desk service industry have come a long way in the past two decades. As our computers, systems and devices evolve and advance, so do the people that help keep them running. It inspired us to … Continue reading
Announcing general availability of Nimsoft Service Desk 6.2 P1 and P3 (Patches)
Nimsoft Service Desk 6.2 (P1 and P3) is now available click the links below for further information.
- Download Nimsoft Service Desk 6.2 (P1 & P3)
- Read Nimsoft Service Desk Documentation
- Learn More About … Continue reading
ITIL-based Service Management Improves Business of IT & Mitigates Risk
Now more than ever the ITIL approach to IT service management (ITSM) goes beyond service management good practices and mitigating the risk of network failure. There are both strategic and tactical business benefits that … Continue reading
The Simpler Service Desk Part 5: Going SaaS? Avoid These Gotchas
The move to a SaaS-based service desk can help meet a vital mandate for simplicity. That doesn’t mean that the move is a guaranteed win, or that all SaaS offerings are right for your business. Continue reading
The Simpler Service Desk Part 4: Why SaaS and Service Management Make Sense
If you look at the history of computing in large organizations over the past 30 or so years, it’s hard to find a paradigm shift that’s been anywhere near as profound, or as fast. In just a few years, the cloud has become a de facto approach for many business and technology services. Continue reading
The Simpler Service Desk Part 3: Keys to Simplicity
Simple is good. At least, it’s hard to argue with the premise that simple is way better than difficult, cumbersome, or complicated. As outlined in our first post, for today’s organizations, simplicity isn’t something to strive for, it’s an expectation of users, and it’s a mandate for the business. However, when it comes to simplifying the service desk, it hasn’t been so, well, simple in the past. Continue reading
The Simpler Service Desk Part 2: Adopting the SaaS Mindset
Make no mistake: service desk platforms support a critical endeavor. The important thing to keep in mind is that, even with this segmented supply chain, IT still remains the storefront for the rest of the business. Continue reading
